AI agent for autonomous mobility solutions designed for children and teenagers.
Client
Team
Priya (Product Designer)
Sayya (Partner)
Spencer (Partner)
Timeline
Jun - Aug 2025
Industry
Mobility
My Role
I led Yume's concept development—service blueprint, user journeys, and UI design—creating an autonomous mobility service that gives children independence while ensuring parent peace of mind.
PROBLEM
Children's independence has declined sharply.
Parents want their children to be independent, but worry about safety and practical challenges. Current ride-sharing solutions don't address these issues, leaving a gap in safe, age-appropriate independent travel.
61%
children independent in 1991
32%
children independent in 2012
SOLUTION
Yume reimagines autonomous mobility with child-first design, parental assurance tools, trust protocols, and adaptive experiences that evolve from childhood to teenage years.
ASPIRATIONAL JOB
The overarching goal each user is trying to achieve
Children / Teens
Parents / Guardians
—
Travel safely and independently
—
Build confidence and autonomy in mobility
—
Explore new places and experiences
—
Stay connected with parents without feeling restricted
—
Ensure child's safety and well-being
—
Monitor trips with peace of mind
—
Facilitate independence without constant oversight
BIG JOB
Major stages of the Yume experience
Children / Teens
Parents / Guardians
—
Plan a trip
—
Prepare & start the journey
—
Travel safely
—
Arrive & confirm arrival
—
Communicate or request help if needed
—
Plan a trip (children 10–14)
—
Approve or schedule trips
—
Mark safety zones
—
Monitor journey
—
Reflect & adjust safety settings
—
Respond to alerts or exceptions
LITTLE JOBS
Steps within each major stage
Children / Teens
Parents / Guardians
—
Set destination, check travel time and schedule
—
Unlock vehicle using PIN and fingerprint scan
—
Follow traffic rules & safety guidelines
—
Notify parents/guardians of arrival
—
Send SOS/emergency alert if needed
—
Review child's planned trip, approve/modify destination
—
Set safety zones and rules (geofencing, speed limits)
—
Track child's location in real-time
—
Intervene if child requests help
—
Review past trips & update safety rules
MICRO JOBS
Concrete tasks — atomic actions in the product
Children / Teens
Parents / Guardians
—
Scan ID or login to start the journey
—
Choose destination from approved list
—
Input estimated arrival time
—
Receive navigation guidance
—
Confirm arrival with a button tap
—
Send SOS or alert messages
—
Schedule the trips for children
—
Approve trips via notification
—
Track child's location in real-time map
—
Receive alerts for delays or emergencies
—
Adjust permissions and safety rules
HUMAN IN LOOP
Where human judgment overrides automation
—
Trip Approval — Parent or guardian confirms trip
—
Emergency Alerts — Human response required for SOS or deviation
—
Monitoring — Parents/guardians receive automated updates but intervene manually if needed
—
Operator Support — Yume support team can intervene in unusual situations (vehicle breakdown, accident)
JOB TO BE DONE FRAMEWORK
How might we create transportation solutions that reduce family stress while safely fostering children's independent mobility?
PROJECT GOALS
What Yume
aims to achieve
01
Provide a reliable, safe solution that will make life easier for parents
02
Provide a solution that will grow with kids and teens.
Full experience overview
01
Children App
Playful, age-appropriate UI. Verified pickups, secure identity flows, SOS alerts, and navigation guidance for kids 10–14.
02
Teen App
Greater autonomy with destination planning, trip scheduling, and direct communication with parents when needed.
03
Parent App
Real-time monitoring, trip approvals, geofencing, safety settings, and emergency response tools.
STEP 1→ BOUNDARIES
Parents set safe boundaries for their kids
Parents set geographic boundaries by drawing street-level perimeters or radius-based areas around familiar locations. Green zones mark approved areas, red zones indicate off-limits locations, and boundaries expand as children prove responsible.
Maya
Select area to mark it as safe or unsafe zones
Safe zones
Unsafe zones
Search Maps
Saved Locations
The Dahlia School
1245 4th St, San Francisco, CA 94158
Home
290 m away, near ulica Krasnoarmejska
Zones
9:41
STEP 2→ PROACTIVE SCHEDULING
Proactive scheduling that shifts the mental load from parents to the system
The Yume AI Agent checks Maya's calendar and spots upcoming events like soccer practice or piano lessons. It sends a notification: "Maya has soccer practice in 2 hours. Send Yume at 3:45pm?" Parents tap to approve. The system learns her routine over time and handles recurring trips automatically, turning constant scheduling into one-tap approvals.
Maya
Select area to mark it as safe or unsafe zones
Safe zones
Unsafe zones
Search Maps
Saved Locations
The Dahlia School
1245 4th St, San Francisco, CA 94158
Home
290 m away, near ulica Krasnoarmejska
Zones
9:41
9:41
Hello,
Laura
Yume is on the way to pick Maya
ETA : 04 mins
Wednesday
06 Aug 2025
Laura
7 AM
8 AM
9 AM
11 AM
10 AM
9 AM
Maya’s singing class
1011 Shotwell St
Pasta making session
1090 Dr Maya Angelou
Time for Maya’s singing class
Trip details:
Yume number :
ABC0123
ETA :
40 mins
Destination :
1011 Shotwell St
Show route
Approve Yume
Deny, change of plans
STEP 3→ VERIFICATION AND BOARDING
Dual-Layer Identity Verification
Yume combines face scanning and PIN authentication to verify each child's identity before boarding. Only authorized riders can access the vehicle, giving parents peace of mind while enabling independent entry.
STEP 4→ INFORMED PARENTS
Parents stay informed with live activity and notifications
Parents receive real-time updates at every step: ride confirmed, Yume arriving in 5 minutes, Maya boarded safely, estimated arrival time. Live location tracking shows exactly where she is, and notifications alert parents to any route changes or delays. Full visibility without constant check-ins.
9:41
72º
Partly Cloudy
H:88º L:64º
78
50
67
8:29
PM
Mon 10 NYC 12:41 AM
Arriving in 3 minutes
ABC0123
145 Hoopers St
80 Crestline Dr
STEP 5→ INTERNAL AND EXTERNAL CAMERAS
Parents stay informed with real-time video and two-way communication
Yume provides live video feeds and two-way communication, allowing parents to check in whenever needed. Parents can see inside the vehicle and view the outside surroundings in real time. This on-demand safety net offers peace of mind while enabling independence, with usage naturally decreasing as trust builds over time.
Hello,
Laura
Maya is currently on her way to violin class
ETA : 04 mins
Live
Inside car
Outside car
The in-car video is private and shown only on a call or in an emergency.
Dedicated pick-up/drop-off zones
The infrastructure now supports safe and convenient boarding for
children (10-14) and teens.
Shared mobility & social growth
Yume enables kids to travel with friends or approved peers, fostering social interaction and confidence.
Growing independence
More teenagers and children can explore safely, gaining new opportunities and life skills.
Economic & inclusive
Shared rides make the system cost-effective and allow children to meet new people.
FUTURE FORESIGHT
Designing for a future where mobility empowers, not replaces
The future of mobility is service-based, autonomous, and integrated into urban infrastructure. Yume positions itself within this future by empowering children and teens with independence rather than replacing their agency with constant supervision.
REFLECTION
Balancing control and autonomy requires designing for graduated trust, not binary permissions.
Parents need reassurance while children need independence. I solved this by creating systems that adapt over time: geofences that expand as responsibility is proven, monitoring features that become opt-in rather than default, and AI agents that shift mental load from parents to the system. The insight: trust is not a switch you flip, it is a spectrum you design for.
PROJECT IMPACT
If implemented at scale, Yume could reverse declining youth mobility trends, restoring the independence children had in the 1990s while addressing modern safety concerns.
TESTIMONIAL
“Nice job of putting together a solution to a very realistic problem. Great presentation with some research data to support the case, the concept, the features and the journey! ”
~ Elena Pacenti (Director of Masters in Interaction Design, CCA)
14
Feedback sessions
conducted (10+ mentors)
08
Presentations and iterative improvement
40%
reducing household transportation costs by up to
